Messenger · Instagram · Telegram · Viber · WhatsApp · Email · Phone · Web chat
An AI assistant that answers every channel 24/7 in Mongolian — and takes orders
It learns your business and gives customers accurate answers on Messenger, Instagram, Telegram, WhatsApp, email and web chat — at night and on weekends too — and even talks to callers in Mongolian. It takes orders in chat, collects payment with QPay and hands tricky questions to your team.
- No card required
- 7-day Business trial
- Then Free — the bot keeps answering
Answer customers wherever they write
- MessengerFacebook Page messages
- Instagram DMInstagram direct messages
- CommentsOn Facebook and Instagram posts
- Web chatOne line of code on your site
- TelegramYour own Telegram bot
- ViberA Viber business bot
- WhatsAppYour WhatsApp Business number
- EmailForward your support@ address
- XX direct messages
- PhoneAI phone operator
- SMSBroadcasts and reminders
Every channel in one inbox. Telegram, Viber, WhatsApp, email and X — Business, Pro, Хувь хүн plans; the AI phone operator — Pro.
How it works
Live in 3 steps
No code or technical skills needed — everything is set up from your dashboard.
- 1
Connect your channels
Connect your Facebook Page and Instagram in a few clicks, add Telegram, Viber or WhatsApp with a token, or paste one line of code on your website.
- 2
Add your knowledge
FAQs, product lists, PDFs, your website, Google Sheets — the AI answers only from these.
- 3
Test and publish
Check answers in the test chat, then press “Publish”. Until then, the bot never replies to real customers.
Features
Sales and support in one place
The AI assistant handles repetitive questions so your team can focus on the conversations that matter.
AI assistant
Speaks in your brand’s voice
Pick a name, persona and tone, then describe your business in a few sentences. It never makes things up — it hands off to your team instead.
- Friendly, formal or concise tone
- Answer always, during business hours or after hours
- Hands off to a person on keywords like “operator” or “manager”
- Prices and stock come only from your catalog and knowledge base
- Suggests products and creates orders and appointments in chat
Shared inbox
Every conversation in one place — take over any time
Messenger, Instagram, comments, Telegram, Viber, WhatsApp and web chat land in one list. As soon as a team member replies, the bot pauses in that conversation.
- Filter by channel, status and assignee
- Assign conversations and leave internal notes
- Insert saved replies with a “/” shortcut
- Turn the AI on or off per conversation
- Save a great reply to the knowledge base in one click
Comment automation
Answer “How much?” under your posts in seconds
The AI leaves a short public reply on Facebook and Instagram comments and sends the details by private message — interested people move straight into a chat.
- A short public reply under the comment
- Details sent as a private message (private reply)
- Every comment lands in the inbox — your team can pick it up any time
Email and XIn Business, Pro, Хувь хүн
Email and X direct messages in the same inbox
Forward your support@ address to aichat.mn and every email lands in the inbox, where the AI reads the new part — without the quoted history — and replies. X (Twitter) direct messages work the same way.
- Connect in minutes with Gmail or Outlook auto-forwarding
- Replies land in the customer’s email thread with a “Re:” subject and your signature
- Send from your own address through your own SMTP if you like
- The AI answers X direct messages and your team picks up from the inbox
Automation
Hand repetitive work to rules and flows
Ready-made replies that run without the AI, step-by-step flows and broadcasts that follow Meta’s rules.
Comments and keywordsFrom Starter
Set up an auto-reply in 3 steps
Reply publicly to everyone who comments “price” under a post and send the details as a private message with a button. When a DM contains a keyword, send a ready reply, start a flow or hand the chat to your team.
- 1
Where
Which channels and posts — or which channels for DMs.
- 2
When
Every comment, or only those with your keywords. Mongolian typed in Latin letters is recognized too.
- 3
What
A public reply, a private message with buttons, a flow or a handoff to your team.
Flow builderFrom Pro
Describe it — the AI builds the flow
Write the flow you need in plain words and the AI drafts it with questions, reply buttons, conditions and order steps. Adjust it, test it in the simulator and publish.
- Questions, reply buttons, conditions, delays and tags
- Steps that create an order and send a payment link, or book an appointment
- Webhooks that pass data to your own systems
- A simulator to check every step before you publish
BroadcastsFrom Business
Broadcasts that never break Meta’s 24-hour rule
Pick customers by tag and activity and send on Messenger, Instagram, Telegram, Viber, WhatsApp and SMS. Before sending, see how many people you’ll reach and who is skipped, and why.
- Messenger and Instagram — customers who wrote in the last 24 hours
- On Messenger after 24 hours, only non-promotional updates (order status, events)
- WhatsApp — after 24 hours with Meta-approved templates
- SMS for customers with a phone number
- People who reply “STOP” are never messaged again
Sell in chat
Take orders in chat and get paid with QPay
Add your catalog and the AI suggests products, creates the order and sends a payment link. Prices, delivery and totals are calculated by the system from your catalog — never by the AI.
Catalog and ordersFrom Business
Customers order and pay without leaving the chat
The AI collects the order details from the customer and creates an invoice through your own QPay merchant account. Customers pay with one tap in their bank app.
- Add products one by one or import a CSV — price, stock, category, image
- With QPay, customers pay in bank apps such as Khan Bank, Golomt’s SocialPay and TDB
- Bank transfer and cash on delivery are options too
- Orders are confirmed automatically once paid, and you get notified
- Your team can create orders too and send the payment link into the chat
- Send orders to a delivery company with one click — or automatically once paid
AppointmentsFrom Business
Offer free slots in chat and take deposits with QPay
Set each service’s duration, working hours and capacity, and the AI offers only slots that are really free — then books the appointment.
- Duration, buffer time, working hours and capacity per service
- Bookings with a deposit are confirmed automatically once paid with QPay
- Reminders before the appointment, in chat or by SMS
- Every booking in your dashboard — mark arrivals and no-shows
Built for Mongolian
Understands how Mongolian customers write and speak
Voice messages, Mongolian typed in Latin letters and a Mongolian language model — all in one place.
Understands voice messages in MongolianFrom Starter
When a customer sends a voice note, Chimege’s Mongolian speech recognition turns it into text and the AI answers as usual. Your team reads the transcript in the inbox.
Example: a customer’s voice message turned into text. Understands Mongolian typed in Latin letters
Keyword rules and product search recognize Mongolian written in Latin letters by converting it to Cyrillic.
Latin-letter Mongolian converted to Cyrillic une hed veүнэ хэд вэhurgeltхүргэлтzahialgaзахиалга
Mongolian LLM — Egune
AI replies can be generated with OpenAI, Anthropic Claude or Egune, a Mongolian language model.
Supported AI models - OpenAI
- Anthropic Claude
- EguneMN
AI assistants
Answers your calls and lightens your daily workload
The AI phone operator answers customer calls in Mongolian, and the personal agent keeps your email, calendar and tasks in order.
AI phone operatorFrom Pro
Talks to callers in Mongolian and hands over to your team when needed
When someone calls your business number, the AI listens with Chimege’s Mongolian speech recognition, answers from your knowledge base in a natural Mongolian voice, and leaves a transcript and summary of every call in the inbox.
- Chimege speech recognition (STT) and synthesis (TTS) — a natural Mongolian voice
- Says “operator” or “talk to a person”? The call goes straight to your team’s phone
- A transcript and AI summary of every call in the inbox; recordings if you want them
- After hours it takes a voicemail, transcribes it and notifies you
- Connect a number from Twilio or another TwiML-compatible provider
Personal agentIn Pro, Хувь хүн
Hand your email, calendar and tasks to your own AI assistant
Connect Gmail and Google Calendar and your personal agent reads and summarizes incoming mail, drafts replies, finds free time and reminds you of your tasks.
- Gmail — read, search and draft replies
- Google Calendar — find free time, schedule meetings, add Google Meet links
- Tasks, reminders and a morning briefing
- Bring your own tools through MCP servers
- Asks for your approval before every email it sends and meeting it creates
Nothing is sent without your approval
The agent proposes every email and meeting first — you edit and approve or reject it. Only you can see your data.
Mobile and desktop apps
Your inbox in your pocket — iOS, Android, macOS, Windows
Get a notification on your phone the moment a customer asks for a person, a call is transferred or a new order arrives. Tap it to open that conversation and reply right there.
- Push notifications — handoffs, missed calls, orders, personal reminders
- Inbox, replies, internal notes, AI on and off
- Two-factor authentication; your sign-in is kept in the device’s secure storage
- Customer message content never shows on the lock screen
- iOS
- Android
- macOS
- Windows
- Coming to the stores soon
Growth tools
Content, Copilot and an API for growing businesses
Plan your posts, ask questions about your data and connect your own systems.
Content calendarFrom Business
Have the AI draft your Facebook and Instagram posts, schedule them with images and publish them automatically on time.
Example: a weekly content calendar — published and scheduled posts and an AI draft. Copilot — AI for ownersFrom Pro
Ask “Summarize yesterday’s orders” or “What did customers ask most this week?” and get answers with numbers from your reports, orders and conversations — plus drafts for posts and flows.
Example: Copilot reads reports and orders and summarizes yesterday’s sales. REST API and webhooksFrom Pro
Connect orders, products, appointments and contacts to your own store, ERP or CRM, and receive every event through signed webhooks.
/contacts/conversations/orders/products/bookings/booking-services
API docscurl https://aichat.mn/api/v1/orders \ -H "Authorization: Bearer ak_live_…"
Also included
More tools that make everyday work easier.
Many knowledge sources
FAQs, free text, product CSV, PDF, DOCX and XLSX files, website URLs and Google Sheets.
- FAQ
- Text
- CSV
- DOCX
- XLSX
- URL
- Google Sheets
Website chat widget
Paste one line of code and a chat appears on your site. Set the color, greeting and allowed domains.
<script src="https://aichat.mn/api/widget/v1.js" data-key="wk_…" async></script>Example: the chat widget opened in the bottom-right corner of a website. Detailed analytics
Messages, AI share, first response time, busy hours, team performance, revenue, conversion, AI vs. team sales and customer satisfaction (CSAT). Export to CSV.
Sample report: incoming messages, AI share, revenue from chat, customer satisfaction and busy hours. Built for teams
Invite staff by email — no Facebook Page access needed. Owner, admin and agent roles.
Instant notifications
Get notified in the app, on Telegram and by mobile push when a chat needs a person, a call is missed or a new order or booking arrives. Handoffs can come by email too.
Follows Meta’s rules
Tracks the 24-hour reply window, filters broadcasts by the rules and automatically splits replies longer than Instagram’s 1,000-character limit.
- Start free
Stop keeping customers waiting
No card required · 7-day Business trial
Integrations and partners
Works with your tools and partners
CRM, spreadsheets, delivery companies, agencies and a marketplace of ready-made templates — extend it the way your business needs.
CRM and ERPFrom Business
New contacts, orders and appointments become HubSpot contacts and deals, and Google Sheets rows, automatically. Everything else connects through the REST API and webhooks.
- HubSpot
- Google Sheets
- REST API
- Webhook
Delivery companiesFrom Business
Send orders to your chosen delivery company with one click — or automatically once paid. You and your customer see the courier and delivery progress right away.
- Pending
- Accepted
- Picked up
- In transit
- Delivered
White-label for agenciesBy application
Agencies that serve many businesses create a workspace for each client and offer it under their own name, logo and domain.
chat.agency.mnsupport.shop.mn
Marketplace
Install flows for taking orders, bookings and lead capture, industry AI personas and knowledge packs in one click — then make them your own.
- Order flow
- Bookings
- Lead capture
- Restaurant
- Beauty salon
- Clinic
What makes us different
Your bot doesn’t go silent when the trial ends
With many services, the bot stops the moment the trial is over and customers are left without answers. With aichat.mn you move to the Free plan automatically and the bot keeps answering frequently asked questions.
Sign up
No card required. The trial doesn’t start yet — take your time setting up.
Connect your first channel
Your 7-day Business trial starts right at this moment.
7 days of Business
Orders, QPay, Telegram, WhatsApp, broadcasts, analytics — every Business feature is unlocked.
Then Free
The bot keeps answering FAQs. Pick a plan whenever you’re ready.
The Free plan includes 300 AI replies per month.
Start your trialSecurity & compliance
Your Page and your data stay protected
We follow Meta’s and Google’s platform policies and Mongolia’s personal data protection law.
Facebook Login for Business
Choose the Pages to connect one by one. We request only the permissions the product needs.
Encrypted secrets
Page tokens, Telegram and Viber bot tokens and your QPay merchant secret are stored encrypted. API keys are stored only as hashes.
Isolated per organization
Every record belongs to exactly one organization, with PostgreSQL row-level security (RLS) as a second line of defense.
Meta-compliant by design
The 24-hour reply window, broadcast tags and approved templates, Instagram’s 1,000-character limit and private reply rules are enforced automatically.
Right to deletion
Request deletion of your data and your customers’ data, and track its progress with a confirmation code.
Personal data law
We comply with Mongolia’s Law on Personal Data Protection (2021). Your data is never used for advertising.
Google data — Limited Use
Gmail and Calendar data is used only for the personal agent features you use. Never for ads or to train AI models; people see it only with your consent, for security or when the law requires.
Only with your approval
The personal agent asks for your approval before every email it sends and every meeting it creates. Not even your organization’s admins can see your personal agent chats and tasks.
Call recording is your choice
You decide whether calls are recorded — recording is off by default. Only authorized team members can open call transcripts and recordings.
Use cases
Which businesses is it for?
Any business that answers the same questions every day saves time — and never misses a customer.
Online stores
Answers questions about prices, sizes and stock from your catalog and takes orders in chat with a QPay payment link.
“Do you have these shoes in size 38?”
Restaurants & cafés
Shares the menu, opening hours, address and delivery area, and books tables into free time slots.
“Do you have a table for 6 tonight?”
Clinics & beauty salons
Explains services and prices, offers free slots and books appointments with a deposit.
“How much is a dental cleaning?”
Training centers
Answers questions about courses, schedules and fees around the clock and collects applications with an enrollment flow.
“When does the next class start?”
Real estate
Shares location, size, price and payment terms, and books viewings in chat.
“How many m² is the 2-room apartment?”
Travel agencies
Gives tour itineraries, dates, what’s included and visa information instantly, and announces new tours with broadcasts.
“When does the Japan tour depart?”
Pricing
A plan for every stage of your business
Start free and upgrade as you grow. Save 20% with yearly billing.
Free
To get started — web widget and FAQ answers
Free
- AI replies / month
- 300
- Channels
- 1
- Team members
- 1
Starter
For one page — Messenger, Instagram, comments
59,000₮/mo
- AI replies / month
- 3,000
- Channels
- 1
- Team members
- 2
- Recommended
Business
For teams — shared inbox and orders
169,000₮/mo
- AI replies / month
- 10,000
- Channels
- 3
- Team members
- 5
Pro
For growing brands — many channels, API, Copilot
399,000₮/mo
- AI replies / month
- 30,000
- Channels
- 10
- Team members
- 15
Хувь хүн — Personal agent — email, calendar, tasks, social replies
19,900₮/mo
Learn more: Хувь хүнFAQ
Questions?
Short answers to the questions business owners ask us most.
Find more detailed answers in the user guide. Open the guide (in Mongolian)
What if the AI gives a wrong answer?
Do my staff need access to our Facebook Page?
When does the trial start and end?
What does the bot do when a person replies?
Which channels can I connect?
Can I take orders and payments in chat?
Will broadcasts get my Page restricted?
How do I pay?
Is my data safe?
How well does it understand Mongolian?
Can I connect my own systems or online store?
Can the AI answer phone calls?
Will the personal agent send email on my behalf?
Is there a mobile app?
Stop keeping customers waiting
Sign up today, connect your first channel and put your AI assistant to work.
No card required · 7-day Business trial